Treatment is NOT suitable under the following conditions:

• Active infection

• Presence of fever

• Swollen lymph nodes

• Allergic reactions

• Pregnancy

• Deep vein blood clots

• History of heart failure or kidney failure

• Active or untreated cancer

• Post-surgical periods where incision sites are still discharging fluid

• Post-surgical periods that do not permit lying flat on your back

With any of the above, treatment must be postponed until the underlying issue, where possible, is resolved.

Appointments are about 70 minutes. Please arrive just a few minutes prior to your time to help us prevent crowding in our clinic space.

You’ll enjoy the comfort and convenience of remaining fully clothed during these treatments (with the abdomen uncovered at times). Please arrive wearing a LOOSE T-SHIRT, LOOSE SWEATPANTS, and SOCKS — you'll need to take off your shoes upon entering the treatment room. Please do not wear denim, thick or delicate fabrics, jewelry, or anything you wouldn’t want compressed or stretched.

Please also bring a new / clean face mask to wear. Due to the close physical nature of our work, this helps with non-contagious coughing, sniffling, or sneezing (e.g., allergies, chronic coughs). However, if you're sick, you MUST cancel and reschedule accordingly (cancellation policy below still applies).

Treatments feel like a combination of light, gentle, and relaxing work in some areas, along with deeper, more targeted work in other areas to strategically address the lymphatic system, nervous system, and musculoskeletal system for restoring proper digestion.

You’ll enjoy the comfort and convenience of remaining fully clothed throughout the treatment (with the abdomen uncovered at times). Please arrive wearing a LOOSE T-SHIRT, LOOSE SWEATPANTS, and SOCKS.

Your customized treatment may include work on the head, neck, face, chest, back, arms, abdomen, and / or legs.

While these treatments are generally well-tolerated, it's important to remember that they are in part designed to move waste products in the body to facilitate their elimination.

As these things start to circulate and make their way to other organs for detoxification and removal from the body, you may experience a temporary worsening of existing symptoms before feeling better.

Temporary post-treatment effects may also include increased urination or bowel movements, diarrhea, tiredness/fatigue, general malaise, slight fever, headache, brain fog, dizziness, nausea, soreness, and/or skin reactions.

Because we also use deeper techniques on certain areas, you may feel some soreness there for several days.

After any initial discomfort passes, you'll start to notice the positive changes to come.

Yes, receipts from our completed treatments can be submitted to your benefits provider under Registered Massage Therapy.

Please keep in mind that managing plan-specific details -- such as confirming coverage for treatments, any doctor's note requirements, benefit-year / per-treatment reimbursement maximums, and submitting claims -- is solely the patient’s responsibility.

At the end of each appointment, we'll conveniently charge the treatment fee to the credit card on file, and promptly email you the insurance receipt in PDF format.

NB -- Insurance does NOT cover cancellation fees, gift card purchases, or gift card redemptions.

By booking an appointment, you agree to the following policies & procedures:

Cancellation & Missed / Late Appointment Policy

Your appointment time is reserved just for you. A late cancellation / rescheduling or missed appointment leaves a hole in the therapist’s day that, with adequate notice, could have been filled by another patient, especially those on the wait list. As such, we require 24 hours’ notice for any cancellations or changes to your appointment. Please be advised that appointments booked less than 24 hours prior to their start times automatically fall within this late cancellation period.

If a patient is unable to provide the minimum 24-hour cancellation notice or misses their appointment for ANY reason (including unexpected illness and emergencies), a cancellation fee that is equal to the full treatment fee will be charged to the credit card on file, NO EXCEPTIONS.

Any reason is a good enough reason to cancel if you need to, and the fee is not a punishment for the patient but a necessity to protect the therapist’s time. Please consider booking an appointment like purchasing a ticket to an event, flight, or accommodation, where one is responsible to any costs if they are unable to attend. If in doubt, please reschedule ahead of time.

Please note that cancellation fees are typically NOT eligible for insurance reimbursement. As well, arriving late to your appointment will not result in additional time added or fees being reduced.

Thank you for respecting your therapist’s time!

By booking an appointment, you agree to the following policies & procedures:

1) New Patient Administrative Procedures

If this is your FIRST visit to my practice, you will receive an online Health History Form via email once you book the appointment for your New Patient Welcome Treatment. Completing this form is essential to secure your appointment, and it must be done promptly upon receipt (failure to complete it in a timely manner may result in appointment cancellation). For existing patients, you will be prompted to update this form annually prior to an upcoming appointment.

Before EACH appointment, you will receive COVID-19 Screening Questions via email for your review. If you do not meet the negative screening criteria or have any concerns about feeling unwell, you must cancel your appointment immediately and reschedule accordingly. Please note that our 24-hour cancellation policy applies in ALL situations, including unexpected illness and emergencies (you can find the full Cancellation and Missed / Late Appointment Policy above).

2) COVID-19 and Cold & Flu Precautions (2025)

Dear Patients,

As I return to practice part-time during my maternity leave, I thank you for your understanding of the following:

Due to the close physical nature of our work, I will continue to enforce masking requirements to prioritize health and safety. I kindly ask that all patients bring and wear a new / clean mask while in the treatment room, and I will do the same.

Your cooperation is appreciated!

Huixin Feng, RMT

———

Our treatment room remains a low-traffic, private treatment space.

Please take a moment to review the COVID-19 Screening Questions sent to your email prior to each appointment, as your appointment can only proceed if you screen negative upon arrival. If you have any doubts, you must cancel your appointment immediately and reschedule accordingly. Please note that our 24-hour cancellation policy applies in ALL situations, including unexpected illness and emergencies.

Upon entering the treatment room, please remove your shoes and utilize the provided hand sanitizer. It is mandatory to bring and wear a new / clean, well-fitting mask that covers your nose, mouth, and chin throughout the appointment; no exceptions can be made. Masks with exhalation valves or vents are not permitted.

Please only attend your appointment if you would pass the Ontario COVID-19 self-assessment at https://covid-19.ontario.ca/self-assessment.

3) Immediate Patient Discharge Policy

No form of harassment or abuse will be tolerated.

In such an event, the appointment will end immediately and your credit card will be charged a cancellation fee that is equal to the full treatment fee, no exceptions. Please be advised that cancellation fees are typically not eligible for insurance reimbursement. You will be discharged as a patient with a detailed note in your health record. No further appointments will be accepted and serious incidents will be reported to the police.